SRINIVAS KALYAN YELLANKI. Enhancing Operational Efficiency through Integrated Service Models: A Framework for Digital Transformation. Mathematical Statistician and Engineering Applications, [S. l.], v. 71, n. 4, p. 16961–16986, 2022. Disponível em: https://philstat.org/index.php/MSEA/article/view/2991. Acesso em: 7 dec. 2025.