Enhancing Operational Efficiency through Integrated Service Models: A Framework for Digital Transformation

Abstract

A wealth of new Integrated Service Models are being developed, making the systems and services world increasingly complex. This Integration allows designers to rethink systems and services, enabling the implementation of more effective and efficient processes. Integrating systems and services is seen as Vital for greater Operational efficiency and improves Business-Vulnerability, Effectiveness and Efficiency significantly. Business-process Integration is enablers of Operational-excellence.

Systems that efficiently integrate data, processes and people can be found all over the supply chain. Fully Integration of Supply-Chain systems and Business-process integration offers the opportunities to solve inefficiencies at the roots. System Integration is a challenge with many consequences. Integrated systems consist of components that are unified into a larger-optimal system. These components consist of, and are driven by a ‘intelligent’ hybrid & Cyber-Physical-Systems paradigm that are communicating & coordinating. CPS offers access to Inventory, Processes, Logistics, ICT and End-users resources & systems, processes and services.

This connectedness empowers the systems with smart-ness and optimization capabilities. Concepts & Tools for System Engineering, Design Engineering, Process-Management, and Optimisation Engineering may all contribute to System Integration and improve both Operational-Effectiveness and Operational-Efficiency substantially. Goal of this generic model is to perform the key steps of the System Integration process: requirements, conception, structure, input-/output, processes, tests-building, collaboration, dimensions, scope and boundaries and risks. With a number of evaluations, feedback-loops and reflection-tools opening the System Integration process to broader input and Personal/Team-/ Social-‘looks’ at the current and future Systems, Processes, Challenges, Options and Opportunities.

The hot topic of real-time automation and management improvements in Supply-chains processes is examined involving integration data- and process-systems. Achievements and deliverables have been introduced forming a start for the next rounds of System Integration and the Challenge of added complexity of business-processes and their integration. These challenges are studied and The challenge of aggregating Local-testOutput, Ways-of-working and System results up-scaled to Industrial-level Lab Results is explored, both concept-, infrastructure- and changing and scaling business-wise.