The Link Between Human Resource Management Strategy and Human Resource Management Programs Orientation

Abstract

Human resource management (HRM) strategy is a business's overall plan for dealing with its human capital to align it with its business activities and has the  ability  to improve employee performance. This study explores the linkages between HRM strategy and HRM programs orientation in hotels and to discover how the management division teams handling employees effectively. The dimensional scale of this study was investigated with a sample of 56 hotels in Klang Valley vicinity, Malaysia ranging from mid-scale to luxury hotel. The respondents for this study comprise of top management positions in the resource management division included vice president, director, group manager or the manager. The findings revealed, HRM programs in the midscale hotel category were externally oriented compared to luxury hotels. Overall, hotels show relatively dynamic with future orientation and accommodating to current needs. The maintenance of a positive image in the community, having open communications with employees and maintaining transparency with employees was the top priority in the HRM programs orientation. The study proposed future research to explore further on HRM systems and the performance of luxury service hotel.